If you still feel that SECU has not adequately addressed your concern(s), you may contact the North Carolina Credit Union Division or the Consumer Financial Protection Bureau to file a complaint. If you feel that management at your local branch has not properly handled your concern(s), please notify our corporate offices at For security purposes, please do not include account number(s) or social security number(s) in your email message. To address a concern or submit a complaint, we request that you contact management at your local branch. If you would like to suggest ways we can do so, please contact your local branch or email your suggestions to we fail to meet your expectations, please tell us about it. We are always working to improve our products and enhance our services therefore, your input is greatly appreciated. The VOD fee will be debited from the primary checking account or a check payable to SECU must be received prior to processing the request. Note: For member security, we do NOT accept e-mail requests. Hours of Operation: Mon – Fri 8:00 am – 5:30 pm (Eastern) This service cannot be used for wire transfer requests. Note: In your letter, provide your name and the account number along with the error you believe has occurred or the information that you are requesting.ĭial 711 to connect with a Relay Operator 24 hours a day. Service Update: Select services in Mobile and Online Banking will be unavailable from 12:01 a.m. If you wish to assert an error or request information relating to the servicing of your mortgage loan, submit a written request to the address shown below: Notice of Error/Request for Mortgage Loan Information Note: In your letter, provide your name and the account number along with the specific information that is being disputed. If you wish to dispute an item reported by the Credit Union to your credit report, you may submit a written request to the address shown below: Note: Calls with the Credit Union may be recorded.įor International callers, the number can be dialed by first including the country code. Business conducted with RCU Insurance Services is separate and distinct from any business conducted with Redwood Credit Union. RCU Insurance Services is a wholly owned subsidiary of Redwood Credit Union. Please do not submit personal information such as account number, SSN, etc. Chat with a specialist to receive assistance. Any insurance required as a condition of an extension of credit by Redwood Credit Union need not be purchased from Redwood Credit Union and may be purchased from an agent or an insurance company of the member’s choice. Explore our personal and business banking solutions, including spending and savings accounts, credit cards, mortgages, auto loans, auto refinances, adventure loans, personal loans, and more. FAQ's Top Questions How do I register for Digital Banking Visit. to 6 p.m.), or get simple requests answered by our ChatBot 24/7. They are not an obligation of or guaranteed by Redwood Credit Union and may be subject to risk. Start a Secure Chat Log in to Digital Banking and start a Live Chat with a Member Solutions Specialist (Monday Friday, 9 a.m. The credit union has contracted with CFS to make non-deposit investment products and services available to credit union members.ĢRCU Auto Services is a wholly owned subsidiary of Redwood Credit Union.ģInsurance products are not deposits of Redwood Credit Union and are not protected by the NCUA. Investment Representatives are registered through CFS. Products offered through CFS: are not NCUA/NCUSIF or otherwise federally insured, are not guarantees or obligations of the credit union, and may involve investment risk including possible loss of principal. (“CFS”), a registered broker-dealer (Member of FINRA/ SIPC) and SEC Registered Investment Advisor. 1Non-deposit investment products and services are offered through CUSO Financial Services, L.P.
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