![]() You must also provide receipt or proof of purchase. ![]() To be eligible for a return, your item must be in the same condition that you received it and in original packaging. Returns: If you are not completely satisfied with your purchase, you have 30 days to return an item from the date you purchased it. For Warranty Claims, please refer to contact reference, our complete return policy as stated in our checkout is as follows: If purchased from a retailer or authorized reseller, you must refer to that reseller's independent return policy and seek return/replacement directly with that reseller unless the Sideclick product is defective and in which case would fall under the Warranty Policy. If originally purchased on Sideclick Remotes website directly, to return your product, please fill out a Return Merchandise Authorization (RMA) form to include with your returned product. If you purchased Sideclick at another retailer, you will need to refer to that retailer's individual return policy and initiate a return through the retailer directly. If you are not completely satisfied with your purchase, you have 30 days to return an item from the date of purchase, if purchased directly from. You can reach us at visit Sideclick Returns for more information.If you are experiencing a problem with your Sideclick, please contact us at we will do our best to help! Please let us know if this information did not solve your problem. Thank you for giving us the opportunity to help you troubleshoot. Lastly, try and program Sideclick using a different device remote such as a different TV in the house just so we can make sure it's a problem with the Sideclick and not a compatibility issue with the device you are using. A quick battery swap may solve any issues. Sometimes even if the batteries are strong enough to control your device, they are too weak to program Sideclick. If you have the programming process in place and have determined that your remote you are trying to learn from is indeed IR, one troubleshooting tip is to replace the batteries in your device's remote. How do I know if my remote is an IR remote? Next, let's make sure the remote you are using is an IR remote which is required to program Sideclick. For starters, please take a look at our How to Program Sideclick tutorial to make sure you are clear on the programming process.
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